Return Policy

🔄 Return Eligibility at Zavavos

At Zavavos, we prioritize your satisfaction. If you're not fully happy with your purchase, we offer a straightforward return and exchange process under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.

• Returns must be requested within 14 days of receiving your order.

• A proof of purchase (order confirmation or invoice) is required to process your return.

🚫 Non-Returnable Items
Some items cannot be returned, including:

• Items marked as final sale.

• Opened or used personal care products.

• Customized or made-to-order items.

🔁 Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We'll be happy to either replace the item or issue a full refund. In these cases, we may ask for photos of the item and packaging to expedite the exchange or refund process.

💰 Refund Process
Once we receive and inspect your return:

• Approved returns will be refunded to the original payment method.

• Refunds typically take 5–10 business days to process.

• Shipping costs are non-refundable unless the return is due to an error on our part.

📦 Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error or defect on our end. For quicker processing, we recommend using a traceable shipping service.

❓ Need Help?
If you have any questions or need assistance with your return, feel free to contact us at:
📧 Email: cs@zavavos.com